Stanbic IBTC Pension Managers reintroduces self-service channels

Pension fund administration firm Stanbic IBTC Pension Managers has reintroduced self-service channels to provide an innovative way for customers to serve themselves.

In a statement on Monday, the firm, which is a subsidiary of Stanbic IBTC Holdings PLC, said this service reaffirmed its commitment to enhancing customer experience.

These self-service options provide easy access to pension management services and more. One of such channels is MyPension Portal. It offers customers a user-friendly platform to manage their pension details effortlessly.

This portal allows for easy updates of personal information, requests for reference letters to submit at schools and embassies, and the ability to switch between investment funds. It also provides the convenience of accessing and requesting statements at any time, relieving customers of unnecessary stress and paperwork.

In addition, the Stanbic IBTC Pension Managers module on the mobile app enables users to view their pension account balance, track contributions and investment performance, monitor recent transactions and contributions, and receive alerts for important pension account updates.

Customers who prefer SMS access are also not left behind, as customers can use a short code to receive instructions on performing various tasks via SMS.

Reiterating the firm’s dedication to improving pension management by enhancing ease and efficiency, Chief Executive, Stanbic IBTC Pension Managers, Olumide Oyetan, said, “By getting acquainted with and utilising these options to their fullest, customers can enjoy the benefits of flexibility and independence.”

Oyetan further underscored the firm’s commitment to leveraging technology to improve pension management for customers, ensuring the availability of the self-service channels 24/7 for checking account balances, updating personal details, or making enquiries seamlessly.

“These self-service channels empower customers to take control of their experience as we aim to meet and exceed their expectations through these user-friendly platforms,” Oyetan said.