Firm introduces AI solution for business automation

Fekomi Global Limited has unveiled an AI-powered customer care and sales bot designed to transform business automation.

The new technology is aimed at optimising customer interactions, streamlining workflows, and boosting operational efficiency, helping businesses maintain a competitive edge in today’s fast-paced market.

In a statement released on Thursday, the firm highlighted that the solution can significantly reduce manual processes, increase productivity, and address the growing demand for automated systems across various industries.

The Chief Executive Officer of the company, Dr Adefemi Komiyo, emphasised the bot’s capabilities, noting that it offers businesses a way to enhance service delivery while staying ahead in a rapidly evolving landscape.

He stated, “Our AI bot integrates human-like communication with machine learning, offering fast, personalised interactions that adapt to customer needs in real time.

“The bot supports real-time product recommendations, wellness advice, and instant solutions, engaging seamlessly across multiple languages.”

Komiyo also highlighted that the technology has already proven highly effective in the health sector, improving customer satisfaction and operational efficiency and boosting sales.

“With tailored interactions and data-driven insights, businesses can now refine their services and deepen customer engagement,” he added.

The bot not only improves customer care but also enhances Fekomi Global’s holistic approach to wellness by providing personalised health tips, product details, and recommendations based on user preferences, he noted.

Komiyo further stressed the importance of innovation in fostering customer loyalty and business growth, stating, “This AI solution empowers businesses to interact more intuitively with their customers, driving sustained loyalty and success.”